The complete listing, property address, house rules, and host identity
Short-term rental incidents in Puerto Rico
The listing looked safe. The property was not.
Online listings can change after an incident. If a vacation rental caused an injury or serious loss, preserve what was represented, what you encountered, and every communication with the host or platform.
Rental property claims
Situations that may require a local review
- Falls involving stairs, railings, balconies, walkways, or poor lighting
- Pool, terrace, rooftop, or other common-area injuries
- Unsafe electrical, fire, water, structural, or maintenance conditions
- Security, access, lock, or unauthorized-entry incidents
- A serious condition that forced medical care or interrupted the stay
The listing may change
Keep the records you already have.
Do not delay your first contact because something on this list is missing. Begin with what is available and identify what may still be obtained.
Reservation confirmations, charges, and platform receipts
Messages with the host, manager, owner, or booking platform
Photographs and video of the condition before it is repaired or changed
Medical, police, fire, property-management, or incident records
Witness information and receipts for treatment or disrupted travel
Screen captures of the property listing before the incident
From Puerto Rico—or after you return home
Tell us what happened while the details are still available.
Complete the intake form (787) 368-7901
Submitting information does not create an attorney-client relationship. Do not send confidential information until representation and any required conflict review are confirmed in writing.